Terms & Conditions

1. Who We Are and What We Do

1.1 E Flight Booking is an independent U.S. travel agency based at 134 S Street, Windham, NY 12496. We work as an intermediary between you and airlines, hotels and other travel suppliers. We search, compare and book travel on your behalf.

1.2 The fares, schedules and availability shown on our website come from airlines and our travel content partners in real time. Your contract for the flight or stay is always with the airline, hotel or supplier providing it, not with E Flight Booking.

1.3 If you'd rather speak to someone, our travel experts are available 24 hours a day at +1-888-462-3922. They can search fares for you, explain your options and complete your booking over the phone.

2. Bookings and Fares

2.1 A fare is not guaranteed until payment has been completed. Prices are live when you search, but airlines can change them at any time until your booking is confirmed and paid in full.

2.2 Fares are shown in the currency displayed at checkout and include applicable taxes and fees unless we state otherwise. We don't add hidden charges. You pay the price shown at checkout, plus any service fees we tell you about before you pay.

2.3 Your booking is confirmed only when you receive an email or text message with your booking reference (PNR). If you don't receive one within 30 minutes of paying, please contact us immediately.

2.4 Please check every traveler's name carefully. Names must match the passport or government-issued ID exactly. Airlines can refuse boarding or charge large correction fees when names don't match, and we can't be held responsible for errors entered at the time of booking.

2.5 If a fare was displayed because of a technical error, we may cancel the booking and give you a full refund.

3. Payment

3.1 We accept all major credit and debit cards.

3.2 Booking online sends us a booking request; no payment is taken automatically. When you enter a card on our booking page, it is checked in your browser and only the cardholder name, card type, last four digits and expiry date are sent to us. Your full card number and security code (CVV) are never sent to or stored on our servers. One of our travel experts then calls you to confirm the final fare and fare rules, and takes payment through a secure, PCI-compliant payment link or payment terminal. Nothing is charged until you approve the final price.

3.3 By paying, you confirm that you're authorized to use that payment method. Bookings made with fraudulent or unauthorized payment methods will be cancelled.

4. Cancellations, Changes and Refunds

4.1 Every change, cancellation and refund follows the fare rules of the airline or supplier providing your travel, and those rules differ a lot from one ticket type to another. You'll find the full details in our Refund & Cancellation Policy.

4.2 Refunds approved by the supplier are returned to your original payment method, usually within 7 to 21 business days after we receive the funds from the supplier. A service fee may apply when our support team handles a change or cancellation for you. We'll always tell you about it before we process anything.

4.3 If you miss your flight without cancelling in advance, the airline's rules may mean you lose the full value of the ticket.

4.4 To request a change or cancellation, call us 24/7 at +1-888-462-3922 or email support@eflightbooking.com. Please have your PNR ready.

5. Travel Documents

5.1 You are responsible for making sure every traveler has a valid passport, visa and any other documents needed for their destination and any countries they pass through. As a general rule, your passport should be valid for at least six months after your return date, as many countries require this.

5.2 Airlines and immigration authorities can refuse boarding or entry to anyone without the right documents. We aren't liable for losses caused by missing or invalid documents, although we'll always do what we can to help.

6. Schedules, Delays and Supplier Actions

6.1 Airlines can change their schedules at any time. We strongly recommend that you check your departure time directly with the airline 24 to 72 hours before you travel.

6.2 We aren't liable for cancellations, delays, overbooking or schedule changes made by airlines, hotels or other suppliers. These are covered by the supplier's contract of carriage and by applicable regulations, such as U.S. Department of Transportation passenger rights for flights to or from the United States. We will, however, help you rebook or claim compensation wherever you're eligible.

7. Phone Bookings and Phone-Only Offers

7.1 Fares quoted over the phone are valid only for the period our agent tells you and depend on seats still being available when you confirm.

7.2 A phone booking is confirmed once we receive payment and issue a PNR. From then on, these Terms apply in full.

8. Travel Insurance

8.1 We strongly recommend taking out travel insurance that covers cancellations, medical costs, lost luggage and missed connections, because airline refunds don't cover everything.

8.2 We aren't responsible for costs or losses that suitable insurance would have covered. Our agents can help you choose a policy when you book.

9. Acceptable Use

You must not use our website for anything unlawful, try to disrupt or gain unauthorized access to our systems, use automated tools to scrape or copy our content or fare data, or make speculative, false or fraudulent bookings. We may suspend your access if you do any of these things.

10. Intellectual Property

All content on this website, including text, graphics, logos and software, belongs to E Flight Booking or its licensors and is protected by copyright and trademark law. You may not copy or distribute it without our written permission.

11. Limitation of Liability

11.1 To the fullest extent permitted by law, we aren't liable for indirect or consequential losses arising from your use of our services. Examples include lost profits, missed connections or a spoiled vacation.

11.2 Our total liability for any claim relating to a booking will not exceed the service fees we received for that booking.

11.3 Nothing in these Terms excludes any liability that cannot be excluded under applicable law.

12. Indemnification

You agree to indemnify E Flight Booking and hold it harmless against any claims, damages or expenses that arise from your breach of these Terms, your failure to meet travel document requirements, or your violation of any law or the rights of a third party.

13. Third-Party Links

Our website may contain links to third-party websites, such as airlines, hotels, payment gateways and partners. We aren't responsible for their content or practices.

14. Privacy and Cookies

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use and protect your personal data, and by our Cookies Policy, which explains the cookies we use.

15. Force Majeure

We aren't responsible if booked arrangements can't be provided because of events beyond our control or the supplier's control. These include extreme weather, natural disasters, government restrictions, public health situations, strikes, terrorism and other extraordinary circumstances. Refunds in these cases still depend on the supplier's terms, and we'll help you through the process.

16. Changes to These Terms

We may update these Terms from time to time. The version on this page, with the "Last updated" date above, is the one currently in force. If you continue to use the website after an update, you accept the revised Terms.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of New York, United States, without regard to its conflict-of-law rules. Any dispute arising from or relating to these Terms or our services will be subject to the exclusive jurisdiction of the state and federal courts located in the State of New York.

18. Contact Us

If you have questions about these Terms or need help with a booking, please get in touch. You'll always reach a real person.