When you book with us, you trust us with your personal details, your travel plans and your payment information. We take that responsibility seriously. This policy explains, in plain language, what information we collect, why we collect it, how we keep it safe and what choices you have. In this policy, "we," "us" and "our" mean E Flight Booking, and "you," "your" and "traveler" mean our customers and website users.
This policy covers every way you deal with us. That includes our website and booking systems, our mobile app, our social media accounts, our customer support by phone, email and chat, our marketing messages and promotional material, the other platforms and tools we use to run the business, and any travel, reservation or related service we provide (together, the "Services").
1. Information We Collect
1.1 Information you give us
You may share personal information with us when you create an account, contact customer support, make a payment, request a booking, sign up for newsletters or offers, send us a question, feedback or contact form, answer a survey, or join a loyalty or rewards program.
Depending on what you're doing, this can include your name, email address, phone number, date of birth, passport or other ID details, home or mailing address, gender (where required), special assistance requests, payment and transaction details, nationality and visa details, and any travel preferences or requests.
We only collect what we need to arrange the travel services you ask for.
1.2 Sensitive information
We collect sensitive personal information only with your consent or when you choose to give it to us, and only when it's needed to arrange your travel. This might include health or medical information relevant to your trip, disability or accessibility needs, dietary requirements linked to religious or cultural practices, or other sensitive details you decide to share. We protect this information with extra safeguards.
1.3 Information collected automatically
When you use our website, app or other online services, we may automatically collect your IP address, details about your device, operating system and browser, your location if location services are switched on, and information about what you do on the site, such as the pages you view, the links you click and how long you stay. We also collect cookie, pixel and analytics identifiers.
We use this to make our services work better, personalize your experience, prevent fraud, keep our systems secure and understand how people use our services. You can manage cookies and similar tools through your browser settings.
1.4 Information from other sources
We may receive information about you from airlines, hotels, tour operators and other travel providers, from marketing and analytics providers, from payment companies and banks, from public sources including social media, and from fraud prevention services. We may also receive it from friends, family members, agents or employers who make an inquiry or booking for you.
If you think your personal information has been shared or accessed without your permission, please contact us straight away.
2. How We Use Your Information
We use your information to manage your bookings, reservations, payments and cancellations, and to send you tickets, confirmations and itineraries. We also use it to personalize and improve your experience, give you customer support, and keep you informed about things like schedule changes.
It also helps us analyze and improve our business, detect fraud and protect our systems. With your agreement, we may also send you promotional messages, and you can opt out of these at any time.
3. How We Share Your Information
We do not sell your personal information to third parties. We share it only when we need to in order to provide the services you've asked for, to meet our legal obligations, or to protect people and keep things secure.
Service providers. We may share your information with the companies that help fulfil your booking. These include airlines, hotels, tour operators, transport providers, visa and immigration services, travel insurance providers and payment processors. Each of them uses your data under its own policies.
Legal and safety reasons. We may disclose your information when government authorities or regulators ask for it, in an emergency, or when it's needed to protect someone's life, health or safety.
Vendors. We work with trusted providers for payment processing, IT hosting and cloud storage, customer support, marketing and communications, analytics and fraud prevention. Our contracts require them to keep your information confidential, protect it and follow applicable U.S. data protection requirements.
4. International Transfers
Because we arrange travel with partners all over the world, we may transfer your personal information to other countries. When we do, we use the safeguards the law requires, including suitable contract terms and security measures.
EU and EEA residents
If you live in the European Union or the European Economic Area, we process your personal data under the General Data Protection Regulation (GDPR). You have the right to access your personal data, correct anything that's wrong or incomplete, ask us to delete your data, limit or restrict certain processing, object to how we process your information, receive your data in a portable format, withdraw your consent at any time, and complain to your local data protection authority.
When we transfer personal data outside the EEA, we use appropriate safeguards such as Standard Contractual Clauses or European Commission adequacy decisions.
5. Direct Marketing
We may send you promotional emails, travel deals, newsletters and text messages if you've agreed to receive them or, where the law allows, through a "soft opt-in" for existing customers. You can unsubscribe at any time by using the link in our emails, changing your account preferences or contacting us. We do not sell your personal information.
6. Your Rights and Choices
Under applicable data protection laws, including the California Consumer Privacy Act (CCPA) as amended by the CPRA, and other U.S. state privacy laws such as those in Colorado, Virginia, Connecticut and Utah, you have the right to:
- know what personal information we hold about you and get a copy of it
- correct information that's inaccurate or incomplete
- ask us to delete your data, subject to legal retention requirements
- opt out of the "sale" or "sharing" of your personal information (we don't sell your data, but you can still make this request)
- limit how we use your sensitive personal information
- withdraw your consent to marketing at any time
- appoint an authorized agent to act for you
To use any of these rights, email support@eflightbooking.com or call +1-888-462-3922. We'll respond within a reasonable time. California residents can find more detail in our California Consumer Privacy Notice.
7. Security
We protect your information with appropriate technical and organizational measures. These include encryption, firewalls and monitoring, access controls, confidentiality training for our staff and regular security audits.
No way of sending information over the internet is completely secure, so we can't guarantee absolute security. We do treat the protection of your data as a priority.
8. How Long We Keep Your Information
We keep personal information only for as long as we need it to complete your bookings. In most cases that's the length of the booking plus 3 to 5 years, so we can deal with refunds and disputes, meet tax and accounting rules, and fulfil our other legal obligations. After that, we securely delete or anonymize it in line with applicable law and good industry practice.
9. Travel-Specific Points
Clarity. We aim to be clear about prices, refunds and booking terms.
Payments. When you book online, we receive your billing address and a masked card summary (cardholder name, card type, last four digits and expiry date) so our team can match your payment. Your full card number and security code are never sent to or stored on our servers. Payment is taken through a secure, PCI-compliant payment link or terminal after you approve the final fare.
Travel providers. Third-party travel providers may use your information under their own privacy policies.
10. Cookies and Tracking
We use cookies, pixels and similar technologies to run our website, improve how it performs, understand how visitors use it, and tailor content and offers. Non-essential cookies are only used with your consent. You can change your preferences through our cookie banner or your browser settings. Full details are in our Cookies Policy.
11. Children's Privacy
E Flight Booking does not provide its services to anyone below the age at which they can legally consent to data processing where they live. That age ranges from 13 to 16, depending on the country or state. We don't knowingly collect personal data from children, and where the law requires it, we get permission from a parent or legal guardian first. If you believe a child has given us their information, please contact us and we'll delete it promptly.
12. Updates to This Policy
We may revise this policy from time to time. Any changes take effect from the "Last updated" date on this page, and we'll let you know about significant changes on our website or by email.
13. Contact Us
If you have a privacy question, request or complaint, you can speak to a member of our team.
E Flight BookingSkyHyFlights LLC:134 S Street, Windham, NY 12496 support@eflightbooking.com +1-888-462-3922 (24/7)