--- title: "Refund & Cancellation Policy | E Flight Booking" url: https://eflightbooking.com/refund-and-cancellations-policy --- # Refund & Cancellation Policy Last updated 28 October 2026 **On this page** - [The 24-Hour Rule](#s1) - [How Cancellations and Refunds Work](#s2) - [Refund Timeline](#s3) - [Our Service Fees](#s4) - [How to Request a Cancellation, Change or Refund](#s5) - [No-Shows](#s6) - [Airline Cancellations and Major Schedule Changes](#s7) - [Partially Used Tickets](#s8) - [Items That May Not Be Refunded](#s9) - [Travel Insurance](#s10) - [Chargebacks](#s11) - [Events Beyond Our Control](#s12) - [Updates to This Policy](#s13) - [Questions?](#s14) Travel plans change all the time, and we understand that. This policy sets out how cancellations, changes and refunds work when you book with E Flight Booking. The basic idea is simple. Your ticket follows the rules of the airline or supplier that issued it, we handle the paperwork for you, and we tell you about any fees before you pay. ## 1. The 24-Hour Rule For flights that depart from or arrive in the United States, U.S. Department of Transportation rules require airlines to let you cancel within 24 hours of booking and get a full refund, as long as you booked at least 7 days before departure. Many of our partner airlines offer the same on international routes. If your booking qualifies, call us and we'll process the cancellation. ## 2. How Cancellations and Refunds Work 2.1 Each ticket has its own rules. Whether you can cancel, get your money back or receive a credit depends on the fare rules of the airline or supplier that issued it. - **Refundable fares** can be cancelled any time before departure for a refund, minus any airline penalty. - **Non-refundable fares** usually don't come with a cash refund. Most airlines will still give you an e-credit or let you change your dates for a fee. - **Basic economy and promotional fares** are normally the most restrictive. Some of them can't be changed at all. 2.2 Our agents can explain the fare rules for your ticket before you pay. If you book online, the rules appear at checkout. If anything is unclear, ask us before you book, because it's much easier to sort out then than afterwards. ## 3. Refund Timeline 3.1 Once the airline or supplier approves your refund, we return it to your original payment method within 7 to 21 business days of receiving the funds. 3.2 We can't control how quickly airlines process refunds, and some take several weeks to release the money. If yours is taking longer than expected, call us and we'll follow up with the airline for you. That's part of what we do. ## 4. Our Service Fees 4.1 When our support team handles a cancellation, change or refund for you, we charge a service fee on top of any airline or supplier penalty. We'll always tell you the exact amount before we go ahead, so you won't see any unexpected charges. 4.2 If the airline cancels your flight or makes a major change to your schedule, we don't charge a service fee to rebook you or process your refund. ## 5. How to Request a Cancellation, Change or Refund Call us at [+1-888-462-3922](tel:+18884623922) (we're available 24/7) or email [support@eflightbooking.com](mailto:support@eflightbooking.com). Please have your PNR (booking reference) and the lead traveler's name ready, and tell us whether you need a cancellation, a date change, a name correction or a refund. We'll check the fare rules on your ticket and tell you the exact cost, meaning the airline penalty plus any service fee, before anything is processed. Nothing happens until you confirm. Any refund goes back to your original payment method once the supplier releases the funds. ## 6. No-Shows If you miss a flight without cancelling first, most airlines treat the ticket as used, which means no refund and no credit. If you know you can't make it, contact us before departure, even if it's at the last minute. We can sometimes save part of the value, but once the flight has left there's usually nothing that can be done. ## 7. Airline Cancellations and Major Schedule Changes If the airline cancels your flight or changes the schedule significantly, it may offer you a new booking, a travel credit, a voucher or a refund, depending on its policy. Under the airline's contract of carriage and DOT rules, you're generally entitled to a full refund or free rebooking. We'll go through your options with you, recommend the one that makes most sense and take care of the rebooking without charging a service fee. ## 8. Partially Used Tickets If you've already flown one part of a round trip, any refund that's available is worked out on the unused portion under the airline's fare rules. We'll give you the exact amount before you decide what to do. ## 9. Items That May Not Be Refunded Depending on your fare rules, some costs may not be returned. These include non-refundable airline tickets, service and processing fees, travel insurance premiums, seat and baggage fees, supplier charges and promotional reservations. If you're unsure about any of these, please ask before you book. ## 10. Travel Insurance Airline refunds won't cover every situation. Illness, emergencies and missed connections on separate tickets are common examples. We strongly recommend travel insurance for international trips, and our agents can help you choose a policy when you book. ## 11. Chargebacks If you have a billing concern, please contact us before you file a chargeback with your bank. Most problems are sorted out much faster with a quick phone call. A chargeback filed while your refund is already being processed can delay your money considerably. ## 12. Events Beyond Our Control We aren't responsible for cancellations, delays or refund limits caused by events outside our control or the supplier's control. These include extreme weather, natural disasters, government restrictions, public health situations, airline operational problems, strikes and security incidents. Refunds in these situations still depend on the supplier's terms, and we'll help you through the process. ## 13. Updates to This Policy We may update this policy from time to time. The version on this page, with the "Last updated" date shown above, is the one that currently applies. ## 14. Questions? Our support team is available around the clock, and you'll always speak to a real person. **E Flight BookingSkyHyPlanners LLC:** 31 Scandinavian Dr, Windham, NY 12496, USA [support@eflightbooking.com](mailto:support@eflightbooking.com)[+1-888-462-3922 (24/7)](tel:+18884623922) **Need help with your booking?** Our travel experts are available around the clock. [+1-888-462-3922](tel:+18884623922)[support@eflightbooking.com](mailto:support@eflightbooking.com) --- E Flight Booking is an independent travel agency, not an airline, and isn’t affiliated with any airline or travel provider. All trademarks belong to their owners. Fares and availability can change at any time until your booking is confirmed. Phone: +1-888-462-3922 · Email: support@eflightbooking.com